FAQs

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  • Is there any long-term committment?

    No. You can stop at any time. Because you pick which content requires a subscription, you can simply choose to make no pages paid by taking the subscription code off your site as easily as you put it on. Our goal in creating MediaPass was to make a subscription system that was so easy to try with no obligations that publishers would ask themselves, "why not?"

  • Does MediaPass have a WordPress Plugin?

    Yes. You can download it here: http://wordpress.org/extend/plugins/mediapass

  • Are there any upfront costs?

    No. It is important to us that we don't make any money unless you do. Our pay is a percentage of your total subscription revenue.

  • What does MediaPass do for its percentage?

    We pay all merchant processing fees and handle all customer/subscriber support, monthly billing, publisher support, customization, back-end database management, development, PCI compliance and upkeep. You only have to keep putting out great content and we'll handle everything else.

  • Can I try MediaPass out on as little as one web page?

    Of course! Our model lets you decide which content is free and which is paid—even if its just one page. You can even set up your account with us now and wait before deciding to require a subscription for some of your content. Some of our publishers sign up just so they will have the ability to charge for some of their content at a moment's notice.

  • How do I get started?

    It's extremely easy! Click any one of our Sign Up buttons to get to our simple wizard. There are just a few quick steps and you're ready to go. We'll immediately give you a snippet of code and simple instructions for how to use it.

  • When and how will I be paid?

    Checks are mailed on the first of every month and usually arrive a few days after that.

  • Do you handle customer service?

    Yes, we will take care of all customer service for you. An experienced customer service representative who is knowledgeable about your site and content will be available to answer all customer questions.

  • What are the customer service hours?

    Monday through Friday, 9 a.m. to 5 p.m. Pacific, for both publisher and subscriber support. We are exploring providing 24/7 support in the future.

  • Does MediaPass handle all credit card security compliance?

    Yes. We take care of all security compliance requirements such as PCI DSS and Financial Privacy Act.

  • What name will appear on a customer's credit card statement—MediaPass or the name of my site?

    MediaPass. This is for a few reasons:

    - As part of our service we handle all customer issues for you so the subscriber must know whom to call with questions.
    - Per Visa and MasterCard rules, we cannot process credit card transactions for another company. We follow credit card processing rules strictly, which means that we must be a reseller of your content.
    - Credit card processing rules can be complicated. If you have any questions regarding MediaPass as a reseller, please contact us.

  • Since MediaPass is a reseller, does that mean MediaPass will have any ownership of my content?

    No. Our license is only to sell your content to your subscribers—and we will do so only on your website. You choose all of your own prices and we simply follow the terms you have set.

  • In terms of SEO, will MediaPass' subscription model affect Google and Yahoo's ability to spider my pages and impact keyword ranking?

    No. The subscription prompt will simply be laid over your content so it is still readable by search engines.

  • Are all major credit cards accepted?

    Yes.

  • Does MediaPass have an affiliate program?

    We have one of the most lucrative affiliate programs you'll find. For anyone you refer, you'll receive a percentage of the subscription revenue for the lifetime of his or her subscription campaign. So you'll receive checks every month for years of doing nothing. And don't worry, your percentage comes out of MediaPass' share of the revenue so you won't be taking anything from your buddies. Yes, MediaPass will make less but you promoted us, so it's our way of saying thanks. Go to our Partners Page or contact us to learn more.

  • Is there any system, CMS or hosting service in which MediaPass doesn't work?

    Currently if you are being hosted by Wordpress, our subscription code will not work. This does NOT mean that if you are using Wordpress as your CRM our subscription service won't work. It will. Only if you are a smaller blog actually hosted by Wordpress will our service not work (I.e. your domain name probably looks something like "http://yoursitename.wordpress.com"

  • I don't have a hosting company for my site yet. Are there any reputable companies you can recommend?

    There are a lot of great hosting providers in the market and they each help with different needs. A good one that hosts for many of our publisher's is CoolHandle. For web hosting please go to http://www.coolhandle.com CoolHandle Web Hosting

  • How do I retrieve my password?

    If you forgot your password, you are able to retrieve it by clicking on the “forgot password” link on MediaPass.com. You can enter the email that is associated with the account and an email will be sent containing your username and password. Please make sure to check both your inbox and spam folder for the new password.

  • How do I change my password?

    When you are in the publisher console, you can click on your username at the top right corner. There will be a drop down and click on “change password.” You will be prompted to enter your old password, new password and confirm your new password. Finally, click “Submit” and you are able to log in with your new password.

  • Do you have a question that didn't get answered here?

    We are always improving our FAQs. Please email us your question to publisher@mediapass.com. We'll get back to you with an answer as soon as possible.